At Club Med, we think it is more important than ever to offer flexibility and security to our valued customers, so we are offering a flexible cancellation policy:
For all new bookings on any Club Med resort worldwide, cancel for free and receive a full refund of the land portion of your stay (cancellation charges for airfare are non-refundable by Club Med and will follow the airlines’ policy in effect). Member fees and optional insurance are not refundable.
Up to 61 days prior to departure: refund of 100% of the land portion
Between 60 and 31 days: refund of 75% of the land portion
Between 30 and 15 days: refund of 50% of the land portion
14 days or less: no refund
Blackout dates: Holiday weeks including but not limited to Christmas 2023 and New Year’s 2023 (from December 23, 2023 to January 5, 2024) and Spring Break (from March 2 to 8, 2024):
Up to 91 days prior to departure: refund of 100% of the land portion
91 days or less: no refund
Refund excludes membership fees and optional insurance.
All refunds will go back on the same form of payment. If the cancelled booking was paid using a future travel credit, the refund will be issued as a credit for future travel to be used prior to the expiration date of the original future travel credit. The cancellation charges are assessed on the full package price.
Revisions of any kind (including but not limited to a change in the date of departure or resort) will be treated as a cancellation and applicable cancellation charges will be assessed and revised booking will be subject to pricing then in effect. Unpaid balances on cancellation charges are subject to collection action. No refunds will be made in the event of no-shows or interruption or cancellation by the Member after departure. There is no refund for unused travel vouchers or transfers. Cancellation charges for special events, certain promotions and holiday travel may vary; please contact our call center or your travel advisor.
